Viticast provides a streaming service which is personalized through the collection of streaming habits and other personal data. We value the privacy and security of your data, and this policy explains the practices we use regarding the collection, use, and sharing of certain data, including personal information, in connection with the Viticast service, as well as the control and choices you have.
This is a policy agreed to by you, and by Viticast LLC. For questions about this policy or the use of your data, please refer to the Contact section at the bottom of this page or in the Support section of our website. Note that we may need to authenticate your identity prior to such support.
Some collection and use of your data is necessary for operation and use of the Viticast service, but you have rights to certain choices and control regarding the collection and use of your data, as listed below:
Resources are made available to you for exercising these rights, as listed below:
Please note that you agree to this Policy in full, and if you disagree with any portion of this Policy, you reserve the right to discontinue use of the Viticast service.
Below are the details of what data we collect, whether provided by you (i.e. during signup), or by automation (i.e. cookies and usage).
3.1 User Data
This data is collected at the time of signup, in order to create an account and use the Viticast service. This may include such data as your username, email address, phone number, birth date, gender, street address, and country. We may also collect your payment method if you sign up with a paid subscription plan.
The information we collect may vary depending on the subscription plan you choose, or whether you provide additional information to personalize your streaming experience and account.
If you use a third party service to create an account, we will receive the personal data you have consented to share via that service.
3.2 Usage Data
This data is collected as you use the Viticast service, as listed below:
3.3 Payment and Purchase Data
This data is provided by you if you choose to sign up for a Trial or a paid subscription plan. This may include (depending on payment method) your name, birth date, credit or debit card information (card type, expiration date, and certain digits of card number), postal code, phone number, and purchase and payment history.
3.4 Forms and Feedback
This data is collected as provided by you if you choose to complete any forms, provide feedback, or respond to a survey.
3.5 Third Party Sources
This data is collected from third party sources, and may vary, but such sources include:
Most of the data we collect is necessary to provide you with the Viticast service (“Legitimate Interest”), performance of a contract (with you or third party sources), or compliance with legal obligations. Such uses of information for these reasons are as listed below:
Please refer to the sources provided in Section 3 if you have additional or specific questions about what data we use for which purpose.
We do not share the personal data we collect with anyone, except as needed by use of certain third party services necessary to facilitate certain operations, as defined in Section 4. Who we share such data is as listed below:
We do not keep your personal data longer than is necessary for essential and legitimate business purposes, including providing the Viticast service, resolving disputes, complying with legal obligations, and making data-driven business decisions.
Unless legally obligated to do so, we will delete upon your request any identifying personal data. Such legal obligations may include resolving issues such as:
You may choose to use the “Remember Me” function when logging in to the Viticast website or app, which uses technology that allows us to provide you direct access to your account without reentry of a password or identification when you revisit the Viticast service.
If you allow other persons access to your account, they will have access to your personal information exactly as you do, even with the use of the Profiles feature. If you sign into your account on a foreign device, it may remain logged in until you log out of that device.
All persons with access to your account, including those who have a Profile within your account have the same access as you do, including the amendment or erasure of data, including Profiles. It is entirely your responsibility to manage your account.
We use reasonable measures to safeguard your information against loss, theft, and unauthorized access, use, and modification. While these measures are designed to provide security appropriate to the risks of processing your personal data, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your personal information.
If you are under the age of 18 years, please do not use the Viticast service without parental consent or provide any personal data to us.
We may make changes to this policy, and will provide notification of such changes as appropriate (i.e. email or device notification). Please note you agree to these changes and the updated Policy whether you have read them or not.
You may contact us with any questions about this Policy by using the Support page on the website or emailing us at firstname.lastname@example.org.
Last Updated: June 7, 2021